F-Q103 Consumer Vulnerability Monitoring Form
| File Reference : | F-Q103 Consumer Vulnerability Monitoring Form |
This form can be used to assess the measures in place that can help an organization when dealing with vulnerable consumers.
It allows for comments on each factor of the service provided and an issues/actions summary box.
Factors considered include:
- Vulnerability Registers
- Staff Awareness/Training
- Consumer/Customer Feedback/Complaints
- Frontline Staff Feedback
- Inclusive Design Service
- Accessibility
- Sales/ Service Provision/ Contract Terms
- Payments and Billing
- Supporting Resources